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MTA's Wireless Broadband Internet Access

MTA's Wireless Broadband Internet Access provides fast symmetrical downstream and upstream Internet connectivity, and is perfectly suited for your company to take advantage of the explosion of e-business opportunities in today's fast changing business marketplace. The technology utilizes 5.2-5.8GHz wireless spectrum and the newest, most advanced equipment available in the industry today to deliver connections from 768kbps to 10Mbps. Affordably priced, the service offers security, reliability, scalability and is backed by a performance guarantee and service level agreement.

 
Network Monitoring and Provisioning

MTA maintains 24x7 network monitoring for functions including: bandwidth allocation, monitoring and controlling of network elements, monitoring traffic patterns to detect network over/under-utilization, traffic re-routing, troubleshooting, repairs, and customer resource management. In the rare event of network trouble, MTA is often able to detect the issue before our customer is aware of it. MTA customers enjoy the security of knowing we are on job 24x7.

Service Level Agreement

MTA has historically maintained service uptime of 99.9% or greater. As a result we provide a Service Level Agreement to our customers to guarantee service uptime and connectivity speeds. The agreement is designed to compensate the customer in the form of invoice credits for service downtime, exceptions made for factors outside of MTA's immediate control, for example a power outage at your place of business. More information about the Service Level Agreement is available from your MTA account representative.
 

Frequently asked questions about MTA's Wireless Broadband solutions:

Do weather elements such as clouds, rain or snow impair the reliability of a fixed wireless connection?

No. In the 5.2-5.8 GHz band that MTA is using, the attenuation of the radio signal due to weather elements is insignificant and has no practical impact on the link reliability at all. MTA has maintained network connectivity in a variety of conditions including 70mph winds, heavy rainfall, blizzards, fog, hail, etc.


What about line-of-sight? Do you need an unobstructed path from one end to the other?

Yes, we do need line of sight from both ends of a fixed wireless link. Generally, this is not a problem, as the base stations are deployed on towers and roofs of high-rise buildings, which provide a commanding view over adjacent terrain. In some cases, trees may cause obstruction, and this can be overcome by the use of 900Mhz band which has the ability to penetrate trees.


I am concerned about the security of my data. Can my wireless data be intercepted?

Many customers asking this question are familiar with WiFi and its well known security issues. MTA's network does not utilize WiFi equipment. Our network employs more encryption and security than a T1. Every customer has an individually provisioned circuit that is only capable of communicating only between the customer and MTA's network.

The wireless data traffic itself is encrypted over the air via proprietary encryptions schemes employed directly in the radios to cryptographically scramble the data bits, and prevent anyone "listening" or from deciphering the data. MTA's wireless service is actually more secure than a standard T1, which has no encryption.

One must remember that Internet access over any medium, whether T1, DSL, cable, or wireless, creates a point of entry into your company's network. MTA highly recommends that a firewall is installed and configured for the purpose of preventing unauthorized access into your network.


Could there be problems with interference from other wireless providers?

Generally, no. MTA purchases the most advanced equipment available in the industry today, which does an excellent job in bypassing and overcoming potential issues with interference. MTA will test your connectivity prior to installation to ensure a connection is available that is free of interference. Additionally, there is an FCC requirement that unlicensed equipment must not cause interference to any other systems: see FCC Rules, Part 14.247 and 15.401.


What if the customer does not own the building, and the landlord will not permit a wireless access device to be install on the building rooftop?

MTA's Wireless's equipment qualifies under FCC rule 47 C.F.R. Section 1.4000, as amended, which prohibits restrictions that impair a person's ability to install, maintain, or use a fixed-wireless service antenna. The rule applies to state or local laws or regulations, including zoning, land-use or building regulations, private covenants, building and homeowners' association rules. Information can be found on the Federal Communications Commission web site at http://www.fcc.gov/mb/facts/otard.html. Within the State of Indiana, House Enrolled Act 1279, passed into law in March 2006, prevents landlords and building owners from restricting a customer's access to alternative service providers, regardless of the technology used to provide the service. More information can be found at http://www.in.gov/legislative/ic/code/title8/ar1/ch32.6.html


Why is MTA's service better than cable or DSL?

Many businesses today need fast access both upstream and downstream, and most cable and DSL connections do not support symmetrical access. Our service is symmetrical by nature, which means your upload speeds are as fast as your download speeds. In addition, cable and DSL performance is typically "non guaranteed" and is based on how many users are on the network in your area. A cable connection will slow down with each additional user on the network. DSL service quality depends on your distance from the nearest central office. If you are further than 18,000 feet you do not even qualify. MTA's service is not affected by any of the above downfalls.

How many computers can I connect to MTA's Wireless Broadband Service ?

With MTA's service, there is no limit on how many computers you can connect to the system. Be aware that your computers will all share the bandwidth provided to you (i.e., if you had two computers, you would not be able to download or upload 768 Kbps concurrently on each machine on a 768 Kbps connection).

If I am an ISDN, DSL or T1 user, how difficult is it to switch to MTA's Wireless Broadband service?

It's fast and easy! MTA's Broadband Wireless can be plug into your LAN or computer via a standard Ethernet (10 BaseT) connection and will handle all of your IP addressing and allocation.

How can I scale-up to meet my increased bandwidth needs and how difficult is it to do this with MTA's service?

Again, it's easy! You can request an upgrade to your service via ou toll-free customer support line at 1-800-935-2181, and upon completion of the upgrade agreement, and it will be provisioned by the next business day by without anyone visiting your location.
 

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